This document also outlines our approach to compliance with the General Data Protection Regulation (GDPR) and all other relevant data-protection legislation. It also sets forth your privacy rights. Please take a moment to familiarise yourself with our privacy practices.
Teleatherapy Ltd trading as Teleatherapy is a registered company with an address at of Lisnakill, Butlerstown, Co. Waterford, Ireland. X91Y0R6.
We are the Data Controller of your personal data.
We can be contacted by email at firstname.lastname@example.org.
Data protection officer
We have appointed an internal data protection officer (DPO) for you to contact if you have any questions regarding this privacy statement, our privacy practices or if you wish to exercise your legal data rights. Please contact our DPO at email@example.com.
Information we collect and how we use it
We collect and use your personal information for a variety of reasons including: If you register or subscribe to one of our Services To create an account with us To save property searches, set up property alerts or to upload a property to any of our Services you will need to create an account with us. This typically involves you providing us with your name, email address, phone number, password and payment information where relevant. Where payment information is needed we require your address to comply with EU VAT legislation. We may use this personal information to authenticate you and to provide you with the service you have requested from us and as per the terms and conditions you accept when creating an account. If you set up an account with us we will send you welcome emails, designed to inform you of the benefits of your account, and to help you get the most out of your account. We will also use your information to deliver the benefits of your account to you including, saving searches, sending you property alerts, saving notes and rating, placing and editing an advert, advert expiry reminders, advert refresh reminders and to deliver email newsletters. When you place an advert with us, all personal information which you include in the text of the advert will be published on our site.
To pay for the Services you have requested from us
We may collect your payment information to pay for any Services you have requested from us, such as advertising a property on our site. This includes but is not limited to your credit and debit card number, card expiry date, CSV /CV2 number, BIC (Bank Identifier Code), IBAN (International Bank Account Number), direct debit mandate authorisation and cheques. Credit and debit card information is processed directly by PCI-compliant payment providers who perform payment services on our behalf. Occasionally, our employees receive payment information from customers over the phone. When this occurs, the payment information is entered as instructed into the relevant payment system and all other copies are deleted or destroyed immediately.
To deliver marketing, promotions, content and to conduct research
To receive marketing communications
With your consent, we may periodically send promotional emails about features, events, exclusive offers and competitions to the email address you have provided. To receive marketing emails from us, you will need to provide us with at least your email address and in some cases, your first name and last name. We have an interest in making sure our marketing is relevant for you, so we may process your information to send you marketing communications tailored to your interests. You may at any time choose not to receive marketing communications from us by following the unsubscribe instructions included at the end of each email communication.
For competition and promotional purposes
We regularly run competitions or similar promotions that you can voluntarily enter. In most cases, to enter a competition you will need to provide us with your name, email address, phone number and county information. We ask for your county information to help distinguish between entrants with the same name when selecting a winner. In some cases, the competition entries will be shared with the promoter and this will be specified when you enter. If you win a competition you enter, you will be notified by phone call and we will publish your name on our website or digital apps and indicate the prize you have won. In the event that you share the same name with another competition entrant, we will publish your county alongside your name. We use your personal information to administer the competition or similar promotion and as per the terms and conditions you accept when you enter.
Providing you with an email newsletter
We offer a number of email newsletters to non-account holders. You can voluntarily sign up for them by providing us with at least your email address and in some cases, your first name and last name. We will use this information to send you the newsletter you have requested and in some cases to personalise the email we send. We will only send you these general newsletters with your explicit consent. You can opt out at any time by unsubscribing at the bottom of each email newsletter communication.
We provide tools that enable users of our services to share our content to a nominated email address. If someone else shares our content with you, we may temporarily collect your email address for the purpose of sharing the requested content. Teleatherapy will only use this information to fulfil the sharing request and this contact information is not retained by us. By providing us with your email address, the third party that initiates the sharing request indicates they have your consent to share our content with you.
In correspondence with us
If you correspond with us, we will collect information such as your name, address, phone number and email address and any other personal information contained within the correspondence and use it to respond to your enquiry. We process this information in pursuit of our legitimate interests, which include developing and maintaining relationships with our users.
To participate in a survey or poll
We conduct surveys and polls that we use to produce original research from our users. Your participation is entirely voluntary. You may consent to us contacting you at the email address provided to participate in this research. We do not track individuals but look at the information in the aggregate. Any opinion you express, therefore, is anonymous. The type of information we collect varies and is wholly dependent on the individual survey or poll. If you would like more information about the type of information we collect in our surveys and polls, please contact us at firstname.lastname@example.org.
From time to time, upon completing a survey or poll, we may ask for your email address and in some cases your full name for competition, promotional or gifting purposes. Participation is entirely voluntary and this information is processed and stored separately from the information you provide us for the survey or poll. Where you provide this information to us, it will be processed only to administer the competition or promotion.
We use some of the information you provide to personalise your experience with us as you use our services, such as addressing you personally on our services and making navigation on our sites easier. We use aggregate information we collect about you to suggest and recommend tailored content. Where we collect this information by way of cookies or other similar technologies, we only collect this information with your consent, which you can withdraw at any time. However where we further process this information, we rely on the lawful processing ground of legitimate interest in delivering relevant content to our users.. You have the right to object to this processing if you wish – please contact us at email@example.com if you wish to object.
To provide an alert service
Teleatherapy Ltd offers a number of email alert services. With your consent, we will process your personal details for the purpose of sending you the alert service you have requested. If you prefer not to receive these alerts, you can opt out at any time by unsubscribing at the bottom of each email communication or logging into the relevant alert service and disabling the alert.
To understand how you use our services
To measure the effectiveness of our email communications
We use such technologies to determine whether you’ve opened an email communication from us or clicked on a link contained in an email. Collecting information in this manner allows us to gather statistics about the usage and effectiveness of our services and products, including our email newsletters and direct marketing communications, in our legitimate interest.
To manage our everyday business needs
We may use your personal information to manage our every business needs, including accounting, interval reporting needs and market research, to progress and respond to legal claims, to ensure appropriate IT security and to prevent fraud in our legitimate interest. Our legitimate interest is the effecting management of our business.
When you provide services to us
With your consent, which can be withdrawn at any time We will, in certain circumstances, such as where we send you direct marketing rely on your explicit consent to process your personal data. Where we do, you have the right to withdraw your consent at any time. In most circumstances, your consent can be withdrawn by following the unsubscribe instructions included at the end of each email communication from us. You can also contact us at firstname.lastname@example.org and we will be happy to facilitate your request.
To comply with our legal obligations
We may be required to process your personal information to comply with certain legal obligations to which we are subject, including: • Proving information to an Garda Síochána, the Revenue Commissioners or other Government bodies or agencies when required to do so by law • If you have exercised one of your data rights, we will retain a copy of all correspondence to demonstrate our compliance with data-protection legislation • If you have exercised one of your data rights and ask us not to contact you by email at a particular email address, we will need to retain a copy of that email address in order to comply with your no-contact request • To carry out our statutory audit
Processing based on our legitimate interests
We process your personal information for carefully considered and specific purposes which are in our legitimate interests and enable us to enhance the services we provide, but which we also believe benefit our customers. Our legitimate business interests do not automatically override your interests. You have the right, free of charge, to object to our use of your personal information for our legitimate interests. Please bear in mind that if you do object, this may affect our ability to carry out certain tasks for your benefit. Where you object to our use of your personal information for our legitimate interests, we may continue to process your personal data, despite your objection, where there are compelling legitimate grounds to do so. We will always ensure there is a fair balance between our legitimate interests and your fundamental right and freedoms. We process personal information for the following legitimate business purposes: • To manage our everyday business needs and for internal purposes such as auditing, data analysis, troubleshooting, accounting, providing customer service, auditing, technical support and fraud prevention • To provide you with a more personalised experience, such as making content recommendations. By understanding which content you find useful or interesting, we can recommend more content that you might also like, as well as continuing to produce the most valuable content to meet your needs • In the event that we sell or buy any business or assets, in which case we may disclose your information to the prospective seller or buyer of such business or assets, in which case the personal information we hold on you may be one of the transferred asset • To support our advertising services • To determine the effectiveness of promotional campaigns, email campaigns and advertising • To research and improve Teleatherapy products, services, and customer communications • To ensure content from our site and mobile applications is presented in the most effective manner for you and for your device • To develop and maintain relationships with our users • To implement customer-retention and win-back strategies • To better understand and improve the usability, performance, and effectiveness of our services • We may process your information to protect you against fraud when transacting on our services and to detect, prevent, investigate security or technical issues to ensure our services are secure • To protect the rights, property and safety of Teleatherapy Ltd trading as Teleatherapy or the rights, property or safety of our employees or others • To understand the demographics of our users You have the right to object to this processing, and if you wish to do so please visit the My Preferences section of My Account or contact us at email@example.com. When and how your information is shared Within our group We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries and use it in a manner that is consistent with this privacy statement.
With third parties
We may share your personal information with third parties for a number of reasons as outlined below. We do not sell your personal information to anyone and only share it with third parties who are facilitating the delivery or fulfilment of our services and or are working on our behalf. We contractually require that our suppliers protect such information from unauthorised access, use, and disclosure.
Third-party service providers
We may share your personal information with third-party service providers which perform services and functions at our direction and on our behalf such as our accountants, IT service providers, printers, payment providers, lawyers, providers of security and administration services and other business advisers.
Third-party service partners
We provide certain services and run promotions in conjunction with third parties and we may share your personal information if the service you have requested is fulfilled by them. Examples include but are not limited to currency advice and mortgage quotes. These third parties have their own security and privacy policies. You are advised to review these separately.
We disclose non-personally identifiable aggregate information to third-party advertisers and to help advertisers reach the kind of audience they want to target. We share summary aggregate reports for our advertisers to measure the effectiveness of the ads they have served.
Social networking sites
Data storage and retention
Teleatherapy Ltd will retain your personal information as needed to fulfil the purposes for which it was collected. We will retain and use your personal information no longer than is necessary to comply with our business and legal obligations. Where we enter into a legal contract with you, we will hold your personal information for a period of seven years from the date of completion of this contract by reference to the statute of limitation for a legal claim under contract.
Your data rights
You have several rights under data-protection law in relation to how we use your personal information. You have the right, free of charge, to: • Request a copy of the personal information we hold about you in a structured, commonly used and machine readable format • Rectify any inaccurate personal information we hold about you • Withdraw your consent where we have relied upon your consent to process your information • Erase the personal information we hold about you subject to certain exceptions • If technically feasible, have your personal information transmitted to another data controller in a machine readable format at your request • Restrict processing of your personal information in certain circumstances • Object to our use of your personal information for our legitimate interests, for profiling and for direct marketing purposes • Not be subject to a decision which is based solely on automated processing where that decision produces a legal effect on you or otherwise significantly affects you. We do not make automated decisions of this nature • Lodge a complaint with the appropriate data-protection authority if you have concerns about how we process your personal data These rights are in some circumstances limited by data-protection legislation. If you wish to exercise any of these rights please contact us at firstname.lastname@example.org. We will take measures to verify your identify which we will do by reference to acceptable identification documentation supplied by you. These include but are not limited to copies of your current passport, current driving licence or current Public Services Card. We will endeavour to respond to your request within a month. If we are unable to deal with your request within a month we may extend this period by a further two months and we will contact you and explain why.
We will endeavour to respond to your request within a month. If we are unable to deal with your request within a month we may extend this period by a further two months and we will contact you and explain why. Consequences of not providing information Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services which you have requested). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
Your Personal Data is held on secure servers hosted by our Internet Service Provider. The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data.